Gaya APA
Diana, A., Tjiptono, F.
(2003).
Total Quality Management TQM
(
Ed. V)
.
YOGYAKARTA:
ANDI.
Gaya MLA
Diana, Anastasia., Tjiptono, Fandy.
"Total Quality Management TQM".
Ed. V
YOGYAKARTA:
ANDI,
2003.
Text.