Gaya APA
Yushwohady, H, K., madyani, D. (2004).
On Becoming A Customer-centric Company .
JAKARTA:
GRAMEDIA PUSTAKA UTAMA.
Gaya MLA
Yushwohady, Hermawan, Kartajaya., madyani, Dewi.
"On Becoming A Customer-centric Company".
JAKARTA:
GRAMEDIA PUSTAKA UTAMA,
2004.
Text.